Payment, Rewards & Shipping

Payment Methods
 
Currently, you can pay for your online purchase via these safe and secure methods.
 
Bank transfer 

Bank: Hong Leong Bank Bhd 
Account Name: SUEN COUPLES SDN BHD 
Account Number: 048-005-22227 

After the payment, kindly attach your bank transfer on our website upon signing in. 
You have 24 hours to make a payment after placing your order and send your bank transfer slip details to us. Your order will be cancelled if you failed to do so. **Orders will be only processed after the cash is deposited. 

Please email us at connect@suencouples.com or call +603 2282 2088 if you have any inquiries.

Rewards 

Upon any purchase, here are the rewards you get to enjoy as a member of Suen Couples.
2% store credit on all Travel Adventure, Celebration and Wellness Experiences.
5% store credit on all Bespoke and Gifting purchases 

Shipping Charges 

Ordered products will be sent via courier service or airmail to the specified delivery address. We impose a flat rate method for shipping charge. 

Shipping Policy 

Local Orders or Deliveries 

All local orders within Malaysia should be delivered within 2 to 10 working days upon the date of the order confirmation or payment date, whichever is later (subject to stock availability). 

If we have not delivered the parcel to you within 30 (thirty) days of the date of the confirmation of Order or payment date (whichever is later), or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you. Ownership of the Product(s) will pass to you on delivery. 

International Shipping 

We currently do not have international shipping.